Heidi Ridgeway, CPRW
Director of Client Success – Executive Career Strategist • Resume & LinkedIn Consultant • ATS & Reverse Recruiting Support
As Director of Client Success at iCareerSolutions, Heidi Ridgeway is often the very first strategic partner our clients meet on their executive job search journey. A 14+ year veteran in career services, Heidi specializes in resume and LinkedIn profile consultations that help professionals at all levels—from rising managers to senior executives—get visible, get shortlisted, and get hired in today’s digital job market.
What Heidi loves most about her role is simple: hearing client wins—the emails about multiple interviews in a week, major salary jumps, and long-awaited career pivots finally landing. Those stories fuel her mission to make the iCareerSolutions experience not just a service, but a collaborative journey that leads to a better job and, ultimately, a happier you.
- Email address heidi@icareersolutions.com
- Phone number +1 914-297-8807
Background
Heidi is a Certified Professional Résumé Writer (CPRW) and seasoned career strategist who combines deep expertise in Applicant Tracking Systems (ATS) with a consultative, human-centered approach. In every consultation, she digs into three core questions: Where are you now? What’s getting in your way? Where do you want to go next? From there, she maps out a clear strategy and connects clients with the right award-winning executive resume writers and LinkedIn specialists on the iCareerSolutions team.
At iCareerSolutions, Heidi plays a central role in delivering our executive resume writing services, LinkedIn profile optimization, and reverse recruiting programs. She reviews each client’s existing resume and LinkedIn presence for strategic alignment, brand clarity, ATS performance, and visual impact, then provides specific recommendations on how to compete in a market dominated by digital “gatekeepers” and recruiter search algorithms.
Heidi is also a key voice behind our educational philosophy. She doesn’t just hand over upgraded documents—she teaches clients how to “tweak” and tailor their new resumes to sail through ATS, interpret job postings, and align keywords to target roles. Through our “LinkedIn 101” sessions, she helps professionals understand how to leverage LinkedIn as a proactive job search, networking, and personal branding platform, not just an online resume.
With 14+ years at iCareerSolutions in roles including Career Strategist and now Director of Client Success, Heidi has consulted with hundreds of clients across industries and career levels, guiding them into our structured process and helping them choose the right combination of executive resume writing, LinkedIn optimization, and job search support. iCareerSolutions’ track record includes thousands of clients served, multiple TORI and ROAR industry awards, and impressive outcomes such as faster job offers and meaningful salary increases—results Heidi sees reflected in the success stories and enthusiastic testimonials she hears “all the time” from clients.
Behind the scenes, Heidi collaborates closely with our certified resume writers and reverse recruiting team to streamline the client journey—from initial consultation and service selection through delivery and follow-up. Her background as a HR practitioner and consultant specializing in recruitment, selection, and placement gives her an insider’s perspective on how hiring decisions are made and how strong professional branding can accelerate career progression.
How Heidi Supports iCareerSolutions Clients
- Executive & professional resume review and strategy – evaluates branding, structure, and ATS performance, then recommends the right executive resume writing package.
- LinkedIn profile consultations – identifies gaps in positioning, keywords, and content, and connects clients with LinkedIn optimization services tailored to executive and leadership roles.
- ATS & digital “gatekeeper” education – explains how resume scanning technology works and shows clients how to align their resumes to specific roles in the digital hiring process.
- Client–writer matching – pairs each client with an iCareerSolutions Certified Professional Resume Writer whose background best fits their level, industry, and goals.
- Strategic guidance on services – helps clients understand when they need more than just a resume—such as LinkedIn optimization, executive bios, or reverse recruiting support.
