Executive Director Resume

Healthy Start Coalition of Miami-Dade, Inc. (HSCMD) Oct 2012 – Present

Director of Quality Assurance & Quality Improvement (2014 – Present) | 4 direct and 6 indirect reports

Plan, coordinate, and direct quality control programs in concert with CEO to afford leadership, training programs, and facilitation of continuous process improvement. Follow-up on integration of improvement initiatives into organizational culture. Present statewide on best practices in program quality assurance and quality improvement.

Quality Assurance & Compliance

• Boosted quality by overhauling Continuous Quality Improvement Plan and Guide on internal quality practices and by multiplying number of new audits by 45% to mount error detection and correction. 
• Grew productivity by 10% by heading statewide group of users to review program/quality assurance practices. 
• Strengthened data accuracy and quality by 15%. Detected declining numbers, isolated documentation errors in 35 respective OB/GYNs and hospitals, aided medical staff to correct, and monitored weekly.
• Slashed reporting times of program management staff by up to 85% and condensed administrative reporting time by 34% by streamlining reporting processes and mechanisms for 12 contracted providers.
• Reduced inefficient practices 20% by finding immediate change needs and initiating process/procedure projects.
• Maintained critical partner contract and executed 100% of deliverables by assuming partner primary contact role.

Organizational Development

• • Amplified client engagement by 30%, staff website utilization for content use with clients by 20%, and overall staff website satisfaction by 100% by modernizing and aligning website to vision, mission, and values.

• Paved the way for new computer-based system, leading committees/workgroups as Chair for Data & Process Management and go-to computer system expert. Enacted QA measures to ensure data integrity and compliance.

• Elevated presence with emerging professionals and positioned organization as a leader in Public Health by forming internship program with 3 universities/colleges and mentoring graduate-level students as Preceptor.

Fiscal Health

• Prevented $150K funding loss by finding and informing senior management on funding deficiencies and developing spreadsheet instrumental in forecasting and maximizing program revenue. 
• Located and secured $1.8M in revenue by identifying client sources and tracking and analyzing revenue data.
• Propelled sponsorship revenue for annual meeting by 24% and number of donors by 33% by revamping all aspects of Annual Meeting Committee and targeting sponsors through marketing, including social media.

Interim Director of Programs (2013 – 2015) | 6 direct and 7 indirect reports

Managed daily operations, components, and case file quality of 4 programs of $10M+ in grants. Researched government and private funding opportunities. Cultivated relationships with funders, community partners, and stakeholders. Prepared and presented reports to funding sources. Acted as liaison with providers and warranted contract compliance. 

Quality Assurance & Compliance

• Removed major agency program from placement on Performance Improvement Plan (PIP) within 30 days by actualizing strategic plan to meet key program indicators, performance, and reporting.

• Improved overall performance in all programs and reached 100% compliance with standards by aligning programs to regulatory guidelines and supplying workflow processes, training, and program control mechanisms.

• Advanced program management efficiency with 100% data entry compliance and upheld performance despite under staffing by coordinating analysis of administrative operations/service delivery and enhancing processes.

Fiscal Management

• Assisted to retain $10M in funding and sustain operations during funding and payment source transition period by generating client/funding source tracking, discovering trends, and forecasting potential additional revenue.

• Diminished operating expenses by 25% by creating, gaining consensus, and implementing cost saving initiatives.

Program Manager (2012 – 2014) | 5 direct indirect reports

• Raised client referrals by 15% by engaging 35 new OB/GYN practices, swelling new network providers by 10%. 
• Forged 14 contracts in 3 months and accelerated contract execution, eliminating 3-6 month delays, by implementing seamless contract negotiation and contract management process. 
• Lifted organizational awareness by 30% and re-engaged public by 45% by revitalizing marketing efforts. 
• Spiked website hits/user activity 200% by piloting new website and launching social media presence and protocol. 
• Chosen and elected by management peers to serve on Board of Directors for Healthy Start Program. 

Miami-Dade Area Health Education Center, Inc. (MDAHEC) Sep 2012 – Oct 2012

Program Consultant

Provided programmatic and organizational structure. Constructed quality assurance measures. Trained front-line staff.

• Safeguarded $315K in funding by structuring programmatic and core functions to comply 100% with contract terms by producing Quality Assurance Plan, policies, procedures, and staff training process. 

State of Florida ◼ Florida Department of Health in Miami-Dade County Nov 2008 – Sep 2012

Program Supervisor/ Management Review Specialist, Healthy Start Program | 10 direct and 2 indirect reports

• • Soared clients from 0 to 500 in 3 months and brought in $85K in revenue by introducing case management. 

• Achieved 100% compliance in annual program audit during first implementation year. Increased data entry compliance by 37% to exceed target goal of 95%, earning Employee of the Month Award.

• Expanded overall budget by $100K by negotiating additional funding.

• • Positioned agency as statewide leader by charging statewide computer system workgroup for 32 Coalitions.

• Key role in driving organization into 3-time winner of Governor’s Sterling Award.

Additional:  Child Protective Investigator at State of Florida, Florida Department of Children and Families (2003 – 2008)